Get help with aircpd.

Email support@aircpdapp.com. To help us answer quickly, include:

• the email address on your aircpd account
• your phone model and app version
• what you were trying to do, and what happened
• a screenshot, if you have one

Never send a password or a sign-in code.

If an organisation provides your aircpd: ask the person who manages CPD there about your plan, deadlines or requirements. Ask us about the app.

Sign in the same way you created your account: with Google, with Apple or with a code sent to your email. Using a different method can create a second account. If you think that's happened, email us from both addresses and we'll sort it out.

• To change which calendars or folders Acton reads, or to disconnect, open Settings, then Connectors.
• To remove aircpd's access at Google, go to myaccount.google.com/permissions.
• If Microsoft says “Your organisation needs to approve aircpd”, ask your IT admin to approve aircpd, then try connecting again.

Apple or Google bills Plus, so you manage it in your store settings:

• iPhone or iPad: Settings, then your name, then Subscriptions
• Android: Google Play, then your profile, then Payments and subscriptions, then Subscriptions

Request a refund from Apple at reportaproblem.apple.com, or from Google Play through your order history.

Open Settings, then Export your record. You get this cycle as a PDF.

1. If you have Plus, cancel it in your store settings first. Deleting your account does not cancel Plus.
2. In the app, open Settings, then Delete my account.
3. Confirm with Delete my account.

If your account isn't linked to an organisation, it's deleted immediately, with your private record.

If it's linked to your employer or professional body, we tell the organisation's Account Owner and delete your account within 30 days. They cannot veto the request. The organisation keeps its reporting records, including completion receipts, sent submission packets, meeting attendance and evidence you explicitly shared.

Deleting the app from your phone does not delete your account.

Can't get into the app? Email support@aircpdapp.com from the address on your account and ask us to delete it. We check it's you, then delete it on the same terms.

Read how we handle your data in our Privacy policy, and the rules for using aircpd in our Terms of use.